Katie Earrings
- Description
- Shipping
- Returns
The Katie Earrings are an imitation pearl hoop earring suitable as an everyday or evening treasure.
Materials - Stainless Steel, 18 K Gold Plated.
Details - 26MM (Diameter), 8G Weight
Due to hygiene reasons, there are strictly no returns or exchanges on purchases of earrings. If you purchase a pair and have any concerns, issues, troubles or worries please reach out.
For most orders, please allow up to 2-8 business days for delivery.
If you have any questions, issues or need assistance with tracking your order please Contact Us. Alternatively you can also email us info@everythingextra.com.au
We offer Free 30 Days Returns.
Please see our full returns policy here
Free 30 Days Returns
Free shipping on orders over $150
GENERAL
How quickly can you answer my question?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
Can I change my shipping address after my order has been placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Shipping questions
When will my order get shipped?
Order processing times are one business day after the day you placed your order.
Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days after placing your order.
How long will it take to get my order?
It depends on where your order is delivered and its proximity to our warehouse. Our Order cutoff time is 1 PM AEST.
Orders will be processed within one business day. Order transit time is 2 - 8 Business Days (Monday to Friday). Delivery details will be provided in your confirmation email.
Will my order come in one package?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
What happens with out of stock/backordered items?
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Can I change my address?
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
How can I track my order?
Simply click here and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.
Do I need to pay VAT?
Our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, Depending on the receiving country, your package may incur local customs or VAT charges.
We recommend contacting your local customs office for more information regarding your country's customs policies.
Returns questions
What do I do if something is missing in my order or is damaged?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee, which lasts 30 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at info@everythingextra.com.au.
For more Quston please visit FAQ page and Refund/return page.
