We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Order processing times are one business day after the day you placed your order.

Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days after placing your order.

It depends on where your order is delivered and its proximity to our warehouse. Our Order cutoff time is 1 PM AEST.

Orders will be processed within one business day. Order transit time is 2 - 8 Business Days (Monday to Friday). Delivery details will be provided in your confirmation email.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

Simply click here and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.

Our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, Depending on the receiving country, your package may incur local customs or VAT charges.

We recommend contacting your local customs office for more information regarding your country's customs policies.

If any purchased items are missing or damaged, please contact us immediately to resolve the issue.

We have a money-back guarantee, which lasts 30 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at info@everythingextra.com.au.

We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Email us directly, and we’ll work through this process with you.

We accept returns within 30 days.

For returns (including customer remorse): Please contact us so we can send the label via email. You just need to Download and Print the label. Please note the shipping cost will be the responsibility of the customer. 

For defective products: Please contact us so we can send the label via email. You just need to Download and Print the label.

All products must be returned in the same condition they were received (in original packaging and unused).

We do not have a restocking fee.

For defective products, we will cover that for you. However, you must pay the actual return delivery cost for any other returns (including customer remorse).

For more information, please contact 

• Everything Extra
• Address - 6-8 Breene Place, Morningside QLD 4170.
• Email - info@everythingextra.com.au
• Phone - 1300 789 429