Classic Heart Sunglasses

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Order processing times are one business day after the day you placed your order.

Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days after placing your order.

It depends on where your order is delivered and its proximity to our warehouse. Our Order cutoff time is 1 PM AEST.

Orders will be processed within one business day. Order transit time is 2 - 8 Business Days (Monday to Friday). Delivery details will be provided in your confirmation email.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

Simply click here and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.

Our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, Depending on the receiving country, your package may incur local customs or VAT charges.

We recommend contacting your local customs office for more information regarding your country's customs policies.

If any purchased items are missing or damaged, please contact us immediately to resolve the issue.

We have a money-back guarantee, which lasts 30 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at info@everythingextra.com.au.
For more Quston please visit FAQ page and Refund/return page.